How can we help?
The answers to the questions we get most. If yours is not here, write to us and a real person replies within 24 hours on working days.
Where is my order?
Most orders arrive in 8 to 13 days after you order, tracked all the way. You get the tracking link by email as soon as your lamp ships.
Follow your parcel on the tracking page with your order number or tracking number.
The first days after shipping, the tracking can show little or nothing. It catches up once the parcel is handed to the local carrier in your country. If nothing has moved for more than a week, write to us with your order number and we will check it with the carrier.
If a carrier asks you to pay a charge at delivery, write to us before you pay and we will look at it with you.
My lamp does not switch on
Most of the time it is one of these three things, and all three are quick to fix.
- Charge it for a few hours
Use another USB-C cable and plug if you have one. A phone charger works. A battery that ran completely flat can show no light at first and still recover.
- Touch, do not press
The power button is a touch circle in the middle of the top, like a phone screen. Touch it softly with the tip of your finger, not a nail. Nothing moves or clicks.
- If it comes on very faint
Slide your finger along the arc towards the plus sign. It comes back on where you left it, so it may have been set very low.
- Still nothing?
Send us a short video of what happens when you touch it after charging. We will sort it out with you.
Write to us at jean@lampiero.com with your order number.
I want to send it back
Every order comes with 30 nights to try it at home. The nights start the day it arrives. If it does nothing for your nights, you get a full refund. No hassle.
Write to us at jean@lampiero.com with your order number. We reply with the return address and the next steps. You also keep your legal right to withdraw from the order within 14 days.
I need to change my address
Write to us as soon as you can at jean@lampiero.com with your order number and the full new address, including a phone number. If the lamp has not shipped yet, we will change it right away.
Other questions
How long does a charge last?
About a week of nights. Use it for an hour or two each evening and you plug it in once a week. On full brightness it runs down faster, so set the timer if you fall asleep with it on. USB-C cable included.
Does it switch on by itself?
No. There is no motion sensor, so it never switches on by itself when someone turns over. You touch it on, and it stays on until you touch it off or the timer ends.
Which timer settings are there?
30, 60 or 90 minutes. Touch the timer on the top and the light switches itself off after that time.
My lamp came in a plain box. Is that right?
Yes. It ships in a plain, unbranded protective box. Inside is the same lamp you see on this site, with its USB-C cable.
How can I pay?
By card, Apple Pay, PayPal, Klarna (pay later) and local methods such as Bancontact and BLIK. The options for your country show at checkout.
Do I pay anything on delivery?
Shipping is free and there are no extra fees at checkout. If a carrier ever asks you to pay a charge at delivery, write to us before you pay.
Can I get an invoice for my company?
Yes. Write to us with your order number and your company details and we will send you an invoice.
Still a question? Write to us at jean@lampiero.com. A real person replies within 24 hours on working days. Contact form
